Eat Well, Live Well.   At Ajinomoto Cambrooke, we build careers grounded in helping improve people’s health through nutritional therapies.  

Ajinomoto Cambrooke (ACI) was founded by parents looking to develop better solutions for their children with PKU.   Over the subsequent 25 years, we have expanded into additional therapeutic areas with a focus on enjoyable nutrition as a core part of normalizing the life for people living with medical conditions. 

Joining ACI means becoming part of a diverse team of talented people who want to build their careers while contributing back to society in a positive way.   We seek individuals who bring an entrepreneurial mindset with a bias for action and finding solutions.   We provide an environment based in mutual respect and collaboration to support you and give you opportunities to learn and develop.

Join us to find a rewarding work experience that lets you be at your best and have an impact on our patient communities.

The Revenue Cycle (RC) Support Specialist provides essential administrative and operational support to Client Services and Reimbursement teams at Ajinomoto Cambrooke, Inc. (ACI). This position assists with various clerical tasks, including order processing, documentation follow-up, filing, and customer communication, ensuring all the departments within Revenue Cycle are supported and function smoothly.

EDUCATION, CERTIFICATIONS AND EXPERIENCE:
• High School Diploma or Equivalent; college degree a plus
• Minimum 2+ years’ customer service experience, preferably in the medical/healthcare industry.
• Previous experience working with order management systems helpful, Salesforce knowledge a plus.
• Previous work in a HIPAA compliant environment a plus.
• Previous experience with front end “check-in” processes in a healthcare setting preferred.

KNOWLEDGE, SKILLS AND ABILITIES:
• Proficiency in Microsoft Office (Excel, Word, Teams, SharePoint, etc.).
• Ability to learn new software, systems, and processes and follow procedures with the ability to share knowledge with colleagues.
• Demonstrated empathy, professionalism, and customer service orientation.
• Ability to read, write, speak English; bi-lingual or multi-lingual helpful
• Excellent verbal and written communication skills
• Dependable with a strong work ethic
• Ability to thrive in a support role
• Detail oriented with strong organization skills
• Ability to prioritize and manage multiple tasks
• Ability to work independently with minimal supervision and collaboratively in a team environment.
• Responsive to both team and patient needs.
• Understanding and compliant with HIPAA regulations and standards for patient information confidentiality.

WORKING CONDITIONS:
Majority of work is completed in an office setting working inside a controlled temperature environment. Occasional work outside may be required to attend or support employee or patient events. This position may perform activities in an environment containing hazardous elements and requiring safety awareness and adherence to all safety and GMP policies and guidelines. Work must be performed in a safe manner for personal protection and for the protection of other team members.

PHYSICAL REQUIREMENTS:
• Ability to be present in the Ayer, MA Corporate Office.
• Position requires the ability to sit for up to 8 hours per day.
• Ability to utilize a telephone, headset, computer and other office equipment as required.
• Ability to stand, walk, bend over, and reach above head on a regular basis.
• Ability to lift or carry up to 25 pounds occasionally.
• Repetitive use of hands/arms for writing, filing, and computer work.
• Ability to wear safety shoes, hairnets, safety glasses when entering the manufacturing environment.

• Assist with requesting, printing, uploading and maintaining required patient documents (e.g., insurance cards, prescriptions, clinicals, medical necessity letters)
• Update fields in Salesforce based on new information/documents received.
• Support outbound communication efforts related to order confirmations on approved cases, renewals, and/or missing documentation.
• Conduct timely follow-up with clinics, payers, or patients for missing or expiring documents through e-mails and/or phone calls, noting all activity performed.
• Perform eligibility using payer portals for active insurance coverage prior to shipping orders.
• Monitor department email inboxes and ensure timely handling or forwarding of requests.
• Provide backup support for handling incoming calls and/or e-mails for processing orders across retail, wholesale, and institutional channels.
• Answer and route inbound phone calls; assist customers and healthcare professionals with basic inquiries when needed.
• Assist with the initial set up for new Customers, adding data into Storefront and providing Welcome materials.
• Assist the Medical Billing & Collection Team by calling various payers to acknowledge receipt of claim and/or inquiry and document claim statuses.
• Assist the Medical Billing & Collection Team with the preparation of patient invoices each month.
• Maintain accurate and compliant patient records in accordance with HIPAA guidelines.
• Maintain confidentiality and safeguard all sensitive company and patient information.
• Other administrative duties as assigned.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, physical or mental disability, national origin, veteran status or any other basis protected by state, federal, or local law.  All employment is decided on the basis of qualifications, merit, and business need